Customer Service Specialist

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Deliver outstanding customer experiences & drive business success

Exceptional customer service is essential for business growth, customer retention, and brand reputation. The Level 3 Customer Service Specialist Apprenticeship equips employees with advanced skills in communication, problem-solving, and customer engagement, ensuring your business delivers high-quality service that keeps customers coming back.

This apprenticeship is ideal for businesses looking to develop customer-facing employees into skilled professionals who can build strong client relationships and enhance service delivery.

Why Invest in a Customer Service Apprentice?

Improve Customer Retention – Equip employees with the skills to build lasting customer relationships.

Enhance Brand Reputation – Ensure a professional and consistent customer experience.

Reduce Costs – No National Insurance contributions for apprentices under 25, saving your business money.

Fully Funded Training – Use your Apprenticeship Levy or access 95% government funding if you’re a non-levy payer.

Real-Time Training Insights – Monitor apprentice progress through our Aptem platform with full employer access.

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This apprenticeship develops highly skilled customer service specialists who can enhance customer interactions and contribute to business success. Key learning areas include:

Customer Journey & Experience – Understanding customer expectations and improving interactions.
Communication & Conflict Resolution – Handling complex queries and complaints professionally.
Product & Service Expertise – Developing deep knowledge of company offerings to provide tailored solutions.
Data-Driven Decision Making – Using customer feedback and insights to improve service.
Regulatory & Compliance Standards – Ensuring adherence to GDPR and customer service best practices.
Service Improvement Strategies – Identifying areas for improvement and enhancing processes.

Apprentices will also gain Maths and English Level 2 qualifications (if not already achieved).

At Tees Apprenticeships, we provide a blended learning approach that ensures apprentices develop practical customer service expertise while applying their skills in the workplace:

On-the-Job Training – Apprentices apply customer service strategies directly in real business settings.
Dedicated Tutor Support – Monthly 1-2-1 coaching and structured progress reviews.
Blended Learning Model – Online learning, live virtual workshops, and interactive customer engagement exercises.
Employer Access to Aptem – Full visibility of apprentice progress, assessments, and compliance.
Teesside Training Centre – Face-to-face training and networking opportunities.

Our structured programme ensures apprentices develop customer-focused skills while maintaining their job responsibilities.

We provide full wraparound support, including:

✔ Recruitment Assistance – Finding the right apprentice for your business.
✔ Government Funding Guidance – Helping you access 95% funding if you’re a non-levy payer.

✔ Extra £1000 to support your apprentice if they are 16-18 years old or 19-24 years old with an education, health and care (EHC) plan, or 19-24 years old and have been in care.

✔ No National Insurance Contributions – Employers pay no NI for apprentices under 25 (up to £50,000 salary).
✔ Regular Progress Reviews – Ensuring apprentices develop in line with your business needs.
✔ Ongoing Support – Our 24/7 safeguarding app ensures apprentices feel supported.

Key message here should be:

Tees Apprenticeships is part of Medipro Limited, a trusted training provider with a 93.3% achievement rate (compared to the national average of 54.6%). Our learner-focused approach ensures 77% of apprentices achieve Merit or Distinction.
Local education centre
Full blended, online tracking software to ensure a timely achievement.
Employer interface to see in ‘real time’ the progress of their staff.
Ofsted GOOD